CUSTOMER SUPPORT SERVICES
Address and resolve issues promptly, effectively, and
efficiently so that you can continue to focus on other core business functions.
GAIN ADDED
FLEXIBILITY
FOR YOUR
ENTERPRISE
by tapping into a global workforce of highly skilled
and reliable professionals
ADDED
FLEXIBILITY
Add extra support capacity quickly without committing to hiring full-time employees.
EXCLUSIVE
ACCESS
Tap into the global network of Seven Seven and leverage your workforce to deliver
cost-effective services.
INCREASED FOCUS
Spend more time developing your business when you outsource non-core competencies.
CUSTOMER SERVICE (Voice, Chat, E-mails)
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Handle inbound and outbound transactions concerning inquiries about products & services, technical issues, and other sales or post-sales concerns through various channels according to defined quality, standards, policies, and procedures.
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Supply pertinent information to customers in response to inquiries about products & services and assist individual concerns with their accounts or transactions.
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Build meaningful relationships with customers by providing first-contact resolution and delivering excellent service in all interactions and customer needs.
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Raise drivers that distance customers from the client organizations and provide feedback on probable improvement opportunities that could positively impact customer satisfaction.
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Maintenance and management of social media communities and review platforms by responding to messages and comments, and managing posts to ensure that community policies are not violated.
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Closely monitor negative posts and comments that could create disorder for the rest of the community members.
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Identification of trends and topics that could assist our clients in enhancing and improving their products and services.
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Consolidation of insights and reports about community sentiment regarding our clients' products and services.
SOCIAL MEDIA SUPPORT
E-COMMERCE SUPPORT
(Resellers/ marketplace - eBay/ Amazon/ etc)
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Handle chat, emails, and queries from customers and callbacks, as needed, to assist in order placements, invoices, returns, and credit notes.
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Manage various courier platforms through tracking of orders and provision of updates on shipments to ensure smooth delivery.
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Communication with the warehouse and fulfillment teams regarding inventory, stocks, and availability.
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Management of ongoing customer relationships through the use of CRM tools.
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Analysis on customer, account, and transactional data to create segmentation and develop fraud rules/ strategies while balancing the impact on operational teams and the customer experience.
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Responsible for assisting customers who have been targeted and suffered losses due to fraudulent strategies.
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Monitor and adjustment of existing detection strategies to ensure continued effectiveness of risk management.
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Creation of management reports for fraud metrics, strategy performance, and trends analysis.
FRAUD PREVENTION SUPPORT
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Assistance with monitoring the operation's compliance programs as it relates to laws, regulations, and rules governing operations and product offerings.
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Performance of compliance reviews of internal and external functions to ensure compliance with applicable regulations.
COMPLIANCE SUPPORT
REALIZE YOUR
FULL POTENTIAL
Go global! We offer the opportunity to work on huge-scale international projects and to work with industry leaders. We are your gateway to challenging and rewarding projects that will help you upskill and fast-track your career.
Allow us to help.
Let's have a quick chat.