INFRASTRUCTURE
SUPPORT
We take over your daily IT business-as-usual tasks to allow you to focus on your strategic IT initiatives. We deliver a specialized service with mission critical support that includes real-time monitoring, maintenance work, change release activities, problem management and overall tier 1 and tier 2 support. Overall, giving you assurance that your servers, databases and applications will always be up and running round-the-clock, 365 days a year.
SCOPE OF SUPPORT DELIVERY
CHANGE & RELEASE MANAGEMENT
Off hours and weekend change release activities
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Maintenance, installations, upgrades, promotions, patching, provisioning, compliance activities (servers, applications, database), application promotions, database cloning/refresh
KNOWLEDGE MANAGEMENT
Standard Operation Procedures
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FAQ Database
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HOW-TO Documentation
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Handbook
TRAINING & CERTIFICATIONS
Collaboration-focused training and approach following an ISTQB certification path,
Cross-skills Training Programs
CONTINUOUS SERVICE IMPROVEMENT
Process Improvement
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Incident Management Process
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Quarterly Business Review
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Automated Scripts – monitoring, database restore/refresh, installation, patching.
AVAILABILITY MANAGEMENT
BC testing
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Capacity management, resource (application/storage) reclaim, security certificate renewals, monitoring, backups, bi-annual maintenance, monthly server reboots
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End of Life
Server/Application Migration
SKILLED RESOURCES
A large pool of multi-skilled QA & testing resources sustained by Seven Seven’s Career Development Program (77-CDP) which trains top graduates of universities to become QA practitioners
PROBLEM & INCIDENT MANAGEMENT
24/7 Tier 1 Real Time Monitoring and Production Support
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Alerts Monitoring
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Management of Support Mail Box
CONFIGURATION MANAGEMENT
Standard configuration for database,
server build/decommisioning, retention, backups, certificates
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Infrastructure compliance
(database, servers)
TECHNOLOGICAL CAPABILITIES & TOOLS
DATABASE ADMINISTRATION
ORACLE
SQL SERVER
SYBASE
DB2
ORACLE EBS
APPLICATION MAINTENANCE & SUPPORT
UNIX
JAVA
PERL
.NET
E-COMMERCE & MIDDLEWARE INFRASTRUCTURE
WEBSPHERE
IIS
MIDDLEWARE
WEBMETHODS
UNIX/ LINUX SYSTEMS
ADMINISTRATION
AIX
SOLARIS
BUSINESS
INTELLIGENCE
COGNOS
TABLEAU
CONNECTIONS
STORAGE ENGINEERING & OPERATIONS
NETAPP
HITACHI
XIV
NETWORK & VOICE OPERATIONS
AVAYA
CISCO
WINTEL ENGINEERING
MICROSOFT
SYSTEM CENTER
Allow us to help.
Let's have a quick chat.