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INFRASTRUCTURE

SUPPORT

We take over your daily IT business-as-usual tasks to allow you to focus on your strategic IT initiatives. We deliver a specialized service with mission critical support that includes real-time monitoring, maintenance work, change release activities, problem management and overall tier 1 and tier 2 support. Overall, giving you assurance that your servers, databases and applications will always be up and running round-the-clock, 365 days a year.

SCOPE OF SUPPORT DELIVERY

CHANGE & RELEASE MANAGEMENT

Off hours and weekend change release activities

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Maintenance, installations, upgrades, promotions, patching, provisioning, compliance activities (servers, applications, database), application promotions, database cloning/refresh

KNOWLEDGE MANAGEMENT

Standard Operation Procedures

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FAQ Database

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HOW-TO Documentation

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Handbook

TRAINING & CERTIFICATIONS

Collaboration-focused training and approach following an ISTQB certification path,

Cross-skills Training Programs

CONTINUOUS SERVICE IMPROVEMENT

Process Improvement

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Incident Management Process

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Quarterly Business Review

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Automated Scripts – monitoring, database restore/refresh, installation, patching.

AVAILABILITY MANAGEMENT

BC testing

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Capacity management, resource (application/storage) reclaim, security certificate renewals, monitoring, backups, bi-annual maintenance, monthly server reboots

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End of Life

 

Server/Application Migration

SKILLED RESOURCES

A large pool of multi-skilled QA & testing resources sustained by Seven Seven’s Career Development Program (77-CDP) which trains top graduates of universities to become QA practitioners

PROBLEM & INCIDENT MANAGEMENT

24/7 Tier 1 Real Time Monitoring and Production Support

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Alerts Monitoring

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Management of Support Mail Box

CONFIGURATION MANAGEMENT

Standard configuration for database,

server build/decommisioning, retention, backups, certificates

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Infrastructure compliance

(database, servers)

TECHNOLOGICAL CAPABILITIES & TOOLS

DATABASE ADMINISTRATION

ORACLE

SQL SERVER

SYBASE

DB2

ORACLE EBS

APPLICATION MAINTENANCE & SUPPORT

UNIX

JAVA

PERL

.NET

E-COMMERCE & MIDDLEWARE INFRASTRUCTURE

WEBSPHERE

IIS

MIDDLEWARE

WEBMETHODS

UNIX/ LINUX SYSTEMS

ADMINISTRATION

AIX

SOLARIS

BUSINESS

INTELLIGENCE

COGNOS

TABLEAU

CONNECTIONS

STORAGE ENGINEERING & OPERATIONS

NETAPP

HITACHI

XIV

NETWORK & VOICE OPERATIONS

AVAYA

CISCO

WINTEL ENGINEERING

MICROSOFT 

SYSTEM CENTER

Allow us to help.

Let's have a quick chat.

Thank You!

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